Connect with us

Canada Jobs Website

Customer service agent needed in Canada by O’Regan Agencies Limited 

Canada Jobs

Customer service agent needed in Canada by O’Regan Agencies Limited 

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Job details

  •  Location: 8 Cornwall Ave St. John’s, NLA1E 1Y5
  •  Salary: $13.50 to $16.00HOUR hourly for 35 hours per week
  •  Terms of employment: Permanent employment
    Full time
  •  Day
  •  Start date: Starts as soon as possible
  •  Benefits: Health benefits
  •  vacancies: 1 vacancy

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

Experience an asset

Specific Skills
Sell merchandise; Receive payments; Perform general office duties
Business Equipment and Computer Applications
MS Excel; Database software; MS Outlook
Security and Safety
Criminal record check
Personal Suitability
Team player; Reliability; Organized
Health benefits
Health care plan

Benefits

Health benefits

Health care plan

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen or a permanent resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

kevin@oregan.ca

Advertised until

2022-07-20

Continue Reading
You may also like...

More in Canada Jobs

To Top