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Customer service clerks supervisor needed in Canada by Sunrise Windows Ltd.

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Customer service clerks supervisor needed in Canada by Sunrise Windows Ltd.

The Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing and reviewing work of staff. Supervisory duties include training, writing, conducting performance appraisals, and assisting in department budget preparation.

Job details

  •  Location: Surrey, BC
  •  Salary: $30.00 HOUR hourly for 35 hours per week
  •  Terms of employment: Term or contract
    Full time
  •  Start date: Starts as soon as possible
  •  Vacancies: 1 vacancy

A customer service supervisor oversees, leads, and trains a company’s service staff. Customer service supervisors investigate and solve product and service complaints. Also known as customer service manager.

We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

Customer Service Supervisor Responsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service.
  • Monitoring and authenticating returns, exchanges, and voids.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

Customer Service Supervisor Requirements:

  • High school diploma, GED, or suitable equivalent.
  • 2+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Specific Skills
Co-ordinate, assign and review work; Requisition materials and supplies; Establish work schedules and procedures and co-ordinate activities with other work units or departments; Resolve work-related problems and prepare and submit progress and other reports; Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work; Examine and verify accuracy of work and authorize routine deposits and withdrawals; Identify training needs and train workers in job duties and company policies

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Apprentices, Indigenous people, Persons with disabilities, Newcomers to Canada, Visible minorities, Youth

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen or a permanent resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

sunrisewindowsjobs@gmail.com

Advertised until

2022-07-24

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